The customer is assumed to have accepted these terms and conditions by reserving with Crony Chauffeur Services. It is preferable to book transportation services ahead of time.
According to the Private Hire Vehicles (London) Act of 1998, Crony Chauffeur Services is contractually obligated to provide transportation services to the passenger or passengers. There is No Direct contractual agreement between the passenger(s) and the driver. The Company reserves the right to revise any of the terms and conditions stated here which will come into effect immediately after posting:
When passengers book a transportation services through Crony Chauffeur Services licensed as private hire operator, they enter into a contract with the operator rather than the driver. The Crony Chauffeur Services as an operator is fully responsible for ensuring that the booking is fulfilled in compliance with local licensing regulations.
Crony Chauffeur Services will ensure the assigned private hire driver and vehicle are licensed, insured, and meet all standards regulations required by Transport for London (TfL).
Crony Chauffeur Services reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the passenger’s.
There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum £15) or any other diversion on the way. The chauffeur are competent with good working knowledge of London and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to give 6 hrs prior notice. If on the way the passenger suddenly needs to make a stop or there are optional extras they would like to take that were not booked in advance then it is up to the passenger to call the office operator to see if the driver can comply with the request, they might need to pay cash for it. Where cash payment is required; Driver will be given go ahead to collect it who will “acts as the agent for the operator” on behalf of the Crony Chauffeur Services.
Only Crony Chauffeur Services can cancel a booking with a passenger or amend it, this can only be done by emailing info@cronychauffeurservices.com. When cancelling any pre-booked transportation services, customers should send an email requesting confirmation of cancellation.
If the passenger has been waiting at the airport’s information desk and fails to make contact with the driver, the passenger should call Crony Chauffeur Services office at +44(0) 20 3092 8224 to arrange how to meet. The passenger should not just leave the airport without letting the company know, as this will be regarded as a “No Show Up”. To avoid being billed for a ‘no-show,’ customers should not leave the pickup location without first contacting Crony Chauffeur Services.
We will reimburse the entire fare less than the £15.00 cancellation fee if you cancel 24 hours or more prior to the pick-up time. The entire fee is charged if you cancel less than 24 hours prior to the scheduled pick-up time.
Prices of journeys also depend on the size of the vehicle. The chauffeur will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage.
An additional surcharge of 50% on the prices listed on this site may be added on the following dates: 24, 25, 26, and 31 December as well as 1 January.
However, Crony Chauffeur Services will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):
Crony Chauffeur Services cannot be held responsible for any loss financial, professional, missed connection times, flights, or trains, due to the private hire vehicle not arriving at the pick-up address at the booked time including the adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but the customer did not get any confirmation. Customers must receive confirmation before the journey.
Passengers are entitled to a safe, reliable, and comfortable journey. Crony Chauffeur Services is bound to investigate complaints and resolve issues in line with regulatory guidelines.
The company reserves the right to make use of sub-contractors to provide transportation services to the passengers. These sub-contractors will be able to provide high-quality transportation services and will be licensed and comply with the regulations stipulated by the Transport for London dept of Private Hire Vehicle.
Crony Chauffeur Services Tel: 020 3092 8224′
25% non-refundable deposit confirms the booking.
The balance is due 28 days before the first booked touring date.
When a booking is confirmed, a contract exists between the client and the guide.
25 December – £274.80 for a half day and £448.80 for a full day.
Good Friday, Easter Day, Easter Monday, 26 December & 1 January – £138.00 for a half day and £224.40 for a full day.
If a confirmed booking is cancelled, the following charges, plus any unrecoverable expenditure (e.g. pre-booked hotels or tickets), will apply:
At any time: loss of 25% deposit.
Two weeks’ notice or less: 50% of the total fee
One week’s notice or less: 75% of the total fee
48 hours’ notice or less: 100% of the total fee.
The Crony Chauffeur Services is not responsible for cancellations due to unscheduled closures by third-party suppliers or events beyond its control, but it will take all possible steps to offer an alternative. Nor is it liable for any loss, accident, injury or damage to clients and their personal effects.
In the event of your Guide considering that you should not attempt to do a specific tour – for example, because of unexpected adverse weather – and there is no mutually agreeable alternative tour, you will receive a full refund for any monies paid for guide services.
The Crony Chauffeur Services’ cancellation policy will not be varied to accommodate clients who cancel tours because of conditions prevailing outside the UK. Such costs should be recovered from the clients’ Travel Insurer.
The Crony Chauffeur Services strongly recommends that all clients have suitable travel insurance to cover any losses that may arise from cancellations.
Crony Chauffeur Services’ guides are all covered by public liability insurance. Their vehicles are all insured for private hire or hire and reward use, and they hold the correct driver and vehicle licences as required by their local public authority.
Children under 17 should be accompanied by a responsible adult at all times during a tour, except by prior agreement.
UK law requires seatbelts to be worn by all occupants of a moving vehicle.
Please provide appropriate child car seats for babies and small children. With advance notice, your Driver Guide may be able to supply a suitable child seat at an extra charge.
UK law forbids smoking in any Private Hire Vehicle.
If clients wish to extend their tour beyond the agreed-upon booked time, this is normally possible, subject to agreement on the additional costs it will incur.
Problems and complaints should be addressed first to the Crony Chauffeur Services Secretary in writing. As Crony Chauffeur Services operates under the law of the UK, any disputes that cannot be resolved amicably will be subject exclusively to the jurisdiction of the UK courts.
